Out of Hours Emergency Our Fees Privacy Policy

Privacy Policy 2024


Garton Jones Estate Agents (“We”, “Us”, or “Our”) understands the importance of protecting your personal information (“Data”). This Privacy Policy explains how we collect, use, and safeguard your Data when you use our website (www.gartonjones.com: https://www.gartonjones.com) or engage with our services.

What Data Do We Collect?

We collect several types of Data from you, depending on your interaction with us:

Directly from you: This includes information you provide through our website, email, phone calls, or in person, such as your name, contact details, property information, and instructions for services.
Through third-party platforms: We may receive your Data from third-party property listing websites like Rightmove and Zoopla, but only with your knowledge and consent.
Automatically: When you visit our website, we may collect information about your device and browsing activity, such as IP address, cookies, and web browsing information. This information is primarily used for analytics and website improvement purposes.

How Do We Use Your Data?

We use your Data for several legitimate purposes, with clear legal bases for each:

Fulfilling your instructions: We use your Data to assist you with property lettings, sales, management, and any related services (contractual necessity).
Compliance and legal requirements: We use your Data to comply with our legal obligations, including contracts, regulatory requirements, and tax purposes (legal obligation).
Providing information and updates: We use your Data to send you relevant information about properties, market updates, and services you have requested (legitimate interest).
Marketing and communications: We may use your Data to send you promotional offers and market research surveys, only with your explicit consent. You can withdraw your consent at any time.
Internal operations and improvement: We use your Data to analyze website traffic, improve our services, prevent fraud, and maintain network security (legitimate interest).

We will never sell or share your Data with third parties for their own marketing purposes without your explicit consent.

How Do We Protect Your Data?

We take your Data protection seriously and implement appropriate technical and organizational measures to protect your Data from unauthorized access, disclosure, loss, misuse, and alteration. This includes encryption, password protection, and secure data storage solutions.

How Long Do We Keep Your Data?

We will retain your Data for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. Once your Data is no longer needed, we will securely delete it.

Your Rights:

You have several rights concerning your Data, including:

The right to access and rectify your Data.
The right to restrict or object to the processing of your Data.
The right to data portability.
The right to withdraw your consent at any time for non-essential purposes.

To exercise any of these rights, please contact us. We will respond to your request within one month.

Cookies and Similar Technologies:

We use cookies and similar technologies to improve your experience on our website, personalize our services, and analyze website traffic. You can manage your cookie preferences through your browser settings.

International Data Transfers:

If we transfer your Data outside the UK or EEA, we will only do so with your knowledge and consent. We will use appropriate safeguards, such as Standard Contractual Clauses, to ensure your Data is protected by applicable data protection laws.

Changes to this Policy:

This Policy was last updated on February 19, 2024. We may update this Policy from time to time. We will notify you of any changes by posting the updated Policy on our website.

Contact Us:

If you have any questions about this Policy or our Data practices, please contact us.