Out of Hours Emergency Our Fees Privacy Policy

Out of Hours Emergency

Need Emergency Assistance in Your Managed Property?

We understand that emergencies happen, and we’re here to help!

If you’re a resident in one of our managed properties and experience a genuine emergency such as:

No hot water

Gas leak

Electrical issue

Plumbing problem

Any situation posing an immediate risk to health, life, property, or the environment

Please note our emergency contact details below:

For plumbing & electrical emergencies:


Email: bookings@tdorr.co.uk

Phone: 0208 691 5499

For hot water & heating emergencies:

Riverlight Quay residents: SSE – 0800 316 2194

The Dumont residents: customerservice.london@stjames.co.uk

For lockouts:

Locksmith of London (Ezra):

Phone: 07540 221 666

Email: locksmiths.kc@gmail.com

For gas leaks:

National Grid: 0800 111 999

(Immediately call them for any suspected gas leak.)

Please note: You may be responsible for any charges incurred if the issue is not considered an emergency.

If you have any questions or require non-emergency assistance, please contact your property manager directly.

We are committed to providing our residents with prompt and reliable assistance in case of emergencies.